Terms and Conditions
You also acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.
If you have any questions regarding these Terms and Conditions, please email us at [email protected]
Register with http://herbal.baps.org by clicking on the “Register” button on the top right-hand corner of the page and clicking on “Sign Up”.
When you sign up for your own account, you can enter all your details including your address and phone number on to your account page and it will be recorded with us.
FAQ’sHow do I place a order?
You can place your order in a few simple steps –
Step 1: Click the 'Add to Cart' button on the products you wish to purchase and they will be added to your shopping cart
Step 2: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.
Step 3: Verify your email address, shipping address and payment details. Finally, click on “place order” to go ahead.
Step 4: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email and SMS confirming your order.
If you have any further questions, you can write to us at [email protected]
Can I buy multiple products in a single order?
Yes you can! Just add all the products you wish to buy on to your shopping cart and then click on the “checkout the shoppingcart” button. This way you can save on any additional shipping and COD charges!
How do I know that my order is confirmed?
Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address.
In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details on sms or by email.
Can I ship the products to an address that is different from my billing address?
Yes,You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’
Can I leave items in my shopping cart for future purchase?
Yes, you can leave items in your shopping cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping cart.
Can I order a product that is “Out of Stock”?
Unfortunately, products listed as “Out of Stock” are not available for sale. However, you can drop us email on [email protected] mentioning the product details.
Order Processing Time
All. your orders are processed, packed and dispatched from our manufacturing facility near Ahmedabad. We dispatch most orders within 3-4 business days (excluding Sundays and other public holidays). Although we keep 95% of our products in inventory, we need to source certain products from external vendors so as we can ascertain you of providing fresh and non expired products. Such situations may be rare but they might delay your order for some more days. Incase if you wish that we should process the order without that item(s), you will have to send us an email requesting to refund or send the item later by paying the applicable courier charges.
Please note at times when there are increased volumes of orders, we shall target to dispatch them within 5 working days from the order date.
Our website is set up to take immediate orders online through the following modes of payment:
- Domestic and International credit cards issued by banks and institutions that are part of the Visa, and Mastercard Network
- Visa Debit cards from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.
Please note that for Visa and Mastercard you will require to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (on the back of the card) when you make your online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15 digit card number and 4 digit code.
The Credit Card or Debit Card transaction will appear on your bank statement as a payment to “EBS” Electronic Billing System ( Payment gateway service provider ).
What is a CVV/CVC?
The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4 digit code embossed or imprinted on the reverse side of your credit card or debit card in the signature area.
Product prices listed are as per current MRP, however these are subject to change without advance notice.
All prices on this website are processed in Indian Rupees.
All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping.
Our products are liable for GST in India.
Once we confirm your order we process your order from our factory near Ahmedabad. Your parcel is then handed over to our trusted courier agency. Our courier agency then brings the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
Once your order has been dispatched from our factory , you are expected to receive the order within 10 days of the dispatch based on the pincode location.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Following are some our trusted courier partners:
Blue Dart, DTDC & others
Cash on Delivery Orders:
For all cash on delivery orders there will be extra fixed charges besides the routine shipping charges. This charges will be added to the shipping charges and shall be displayed at the time you make the payment.
Shipping and handling rates may vary based on product, packaging, size , volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
-Cancellation before shipment:
If you want to cancel your order which is not shipped yet, you can write to our customer support team on [email protected] mentioning the reasons for cancelling your order. In such cases, the order will be cancelled and the money will be refunded to you within 5 to 6 working days.
-Cancellation post shipment:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on [email protected] mentioning the reasons for the cancellation.
In case you have cancelled an order, which has already been handed over to the courier company, they may attempt to deliver. Kindly do not accept the delivery of the order and return the parcel back to them. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 5 to 6 working days by deducting the shipping charges that may have been incurred on delivery attempt.
For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account.Please note you may be charged 2.5% as payment gateway charges where payments are processed and which cannot be reverted.
For cash on delivery transactions,we will send you cheque against the refund amount This process will be completed within 2 to 3 days of receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
Returns & Replacements
Our shipments go through quality check processes before they leave our factory warehouse. However in certain cases where your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund
Damaged Item or Item received in defective condition
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Step 1: Contact our Customer Support team via email ([email protected] ) within 2 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Note: Replacement is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount. However in certain cases, we may charge extra shipping charges to send you the items if we may fit dim to.
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/mishandling:
Returned without original packaging including, price tags, labels, original packing etc.
Product is used or altered:
If request is initiated after 2 business days of order delivery
Products and Services for personal use:
The products and services described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
Accuracy of Information
We have tried to give all information as accurate as possible when describing our products on the website. However, except to the extent implied by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free.
All information and content available on the website , including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, video clips, audio clips, data compilations and software, on thereof (collectively, the “Content”) is the property of BAPS Swaminarayan Herbal Care and is protected by laws of India, including laws governing all applicable forms of intellectual property.
Except as set forth in the limited licenses in Section 6, or as required under applicable law, neither the Content nor any portion of this website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
We grant you a limited, revocable, and non-exclusive license to access and make personal use of BAPS Swaminarayan herbal care online website. This limited license does not include the right to: (a) frame or utilize framing techniques to enclose the website or any portion thereof; (b) republish, redistribute, transmit, sell, license or download the website or any and/or all Content (except caching or as necessary to view the website); (c) make any use of the website or any and/or all Content other than personal use; (d) modify, reverse program or create any derivative works based upon either the website or any and/or all Content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other “hidden text” utilizing any and/or all Content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our network. You must retain, without modification, all proprietary notices on the website or affixed to or contained in the website.
We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of the website for personal, non-commercial use only. A website that links to the website (i) may link to, but not replicate, any and/or all of our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and (vi) may not link to any page of the website other than the home page. We may, in our sole discretion, request that you remove any link to the website, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing by us to resume linking.
Any unauthorized use by you of our online website or any and/or all of our Content automatically terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.
Your Obligations and Responsibilities
In the access or use of the online website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to us.
Third Party Links
We are not responsible for the content of any off-website pages or any other websites linked to or from the our website. Links appearing on this website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.
Special Offers/ Discounts
We respect the intellectual property of others. If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an email or written notice to us for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and that you are the copyright owner or authorised to act on the copyright owner’s behalf; (ii) a description of the material that you claim is infringing and the location of the material on the website; (iii) your address, telephone number and email address [email protected]
Representations and Warranties and Limitation of Liability
We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.
Our products are based on natural and ayurvedic formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that we shall not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products. For any purchases made through http://herbal.baps.org, you will inter alia be governed by the limitation of liability and disclaimer conditions provided in more detail with the product packaging/leaflets.
Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed Indian Rupees 1000 only.
You agree that no claims or action arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable fees, resulting from any third party claim, action, or demand resulting from your use or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including lawyers’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of Ahmedabad, as if the Terms and Conditions were a contract wholly entered into and wholly performed within Ahmedabad, Gujarat state., subject to foreign legal mandatory provisions. To the fullest extent permitted by applicable law, any dispute, differences or claim arising out your visit to http://herbal.baps.org online website shall be referred to the sole Arbitrator appointed by the Divine Energy Trust in accordance with the law. The venue of such arbitration shall be at Ahmedabad, Gujarat State, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to this Terms and Conditions, whether through class arbitration proceedings or otherwise.
To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in India, as applicable, without prejudice to the applicable law and all applicable provisions of this Section, and subject to our right to seek injunctive or other appropriate relief in any court, if you have in any manner violated or threatened to violate our intellectual property rights and you consent to exclusive jurisdiction and venue in such courts.
Consent to Receive Notices Electronically by Posting on the Website and Via Email or Via SMS services.
You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms and Conditions refer from us electronically including without limitation by email or by SMS services or posting notices on this website.You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at[email protected] and discontinue your use of this website. In such event, all rights granted to you pursuant to these Terms and Conditions, including but not limited to the limited licenses set forth in Section 6 hereof, shall automatically terminate.Unfortunately, we cannot provide the benefits of this website to any user that cannot consent to receipt of Notices electronically.